Inventoryclerk.com recognised as TOP 10 Supplier at the prestigious ESTAS - The Estate & Letting Agent Awards 2011
Inventoryclerk.com have been short-listed as a TOP 10 supplier in the first Supplier of the Year Award at the ESTAS in recognition of their excellent customer service as voted for by their clients during the course of 2010.
The award was announced by Phil Spencer, presenter of Channel 4’s Location, Location. Location property programme at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 500 of the UK’s top estate and letting agents.
Phil Spencer said “The ESTAS are the most important and valuable awards in our industry. An ESTA is not an easy accolade to pick up, to win one requires a lot of hard work, over a very long period of time.”
Simon Brown MD at the ESTAS explains “ESTA agents nominated their favourite suppliers. The TOP 10 suppliers to the industry were then rated by agents from around the country. ESTA agents believe passionately in providing the highest quality customer service. They are prepared to go that extra mile, prepared to take criticism as well as praise and prepared to invest and develop their businesses accordingly. Shortlisted suppliers are no different. We hope the data we provide all supplier firms who have taken part gives some valuable feedback from agents that can help them develop their services accordingly”.
The ESTAS are sponsored by ZOOPLA, the property search website. Nick Leeming, Director said “It is important that we understand what the public think of the service which we provide them with and that is what the ESTAs are all about. ESTA agents have a common desire to know how the public rate their businesses and develop and adapt accordingly. ZOOPLA shares that ethos and that’s why we’re delighted to be the headline sponsor for the ESTAS”.
The national scheme is backed by the Royal Institute of Chartered Surveyors (RICS).
David Dalby, Residential Director at RICS, said “This is the sixth year that RICS have been involved with the awards, which we support because the results are based solely on customer satisfaction rather than the opinions of a judging panel. To win an ESTA, a firm has to demonstrate a consistently high level of service and, to achieve this, they must ensure that staff follow those standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one.”
Other organisations who support the ESTAS include;
HomeLet
John Boyle, Managing Director said “‘I’d like to congratulate the winners and all the businesses that were shortlisted. It’s a real honour for everyone who has been involved with the awards not just because of the fierce competition, but because the awards were judged by customers who’ve experienced their service first hand. I’m delighted that HomeLet have had the opportunity to be associated with the awards, which have once again proven to be a real highlight for the industry.’
Rayner Recruitment
Joshua Rayner, Managing Director said “We are delighted and honoured to support the awards. Rayner recruitment shares the same values in that we offer a simple, transparent service which offers excellent value for money to our clients. Our clients strive to recruit the talent needed for their business growth. We aim to provide a both cost efficient way of recruiting as well as a Head Hunting prestige service for key performers.”
Moneypenny
Director, Joanna Swash, explains “Agents who use our service provide outstanding levels of service for their customers, gaining a competitive advantage in the local market place. For this reason, we are delighted to be associated with such a highly-regarded scheme as the ESTAS, and congratulate all the shortlisted and winning agents.”
The ESTAS are organised by Awards for Business www.theestas.com
Agents can sign up for the 2012 now at www.theestas.com/agent-sign-up/